Contact Us

We would love to hear from you, give us a call or an email.

A Guide To Our Spa

Booking
To book all treatments, please call the Spa direct.

Arrivals
We recommend that you arrive at least 15 minutes prior to your appointment time so we can ensure you are comfortable, prepared, and receive your full treatment time. Please note that late arrivals cannot receive an extension for their treatment time and the full treatment price will apply.

Medical Conditions
If you have any medical conditions or are in the first trimester of pregnancy, we advise you to consult a doctor before undertaking treatments. Please inform your therapist of any allergies that you suffer from or medication that you are taking as it may affect your course of treatment.

Dietary Requirments
If your package includes a Cream or Afternoon Tea and you have any special dietary requirements please give 48-hour notice – contact reception on 01326 312671

What to Wear
When arriving for treatment, please wear loose clothing if possible. Towelling robes may be provided by your therapist. Appropriate swimwear is required whilst using the spa pool and surroundings. Gym attire and correct footwear must be worn in the gym.

We are Family-Friendly
Families and supervised children are welcome in the pool area – Children under 14 cannot use the Hot tub.

Valuables
Lockers are provided in the pool area but are the responsibility of the individual to look after their own valuables. The spa does not accept responsibility for any lost valuables during spa treatments. £1 deposit.

Rescheduling Your Experience
There is a 24-hour cancellation policy on spa treatments, please allow enough time to reschedule if you think you may not be able to make it, as no shows will be charged at the full amount. The cancellation policy for spa packages is 48 hours and a 100% deposit at the time of booking on all spa packages is required.

Discounts
We offer a 10% Emergency Services discount on all spa treatments (excluding packages)

Cancellation Policy

Rescheduling Your Experience
There is a 24-hour cancellation policy on spa treatments, please allow enough time to reschedule if you think you may not be able to make it, as no shows will be charged at the full amount. The cancellation policy for spa packages is 48 hours and a 100% deposit at the time of booking on all spa packages is required.

Call

01326 312671

Email

Spa.falmouth@richardsonhotels.co.uk

Location

Castle Beach, Falmouth TR11 4NZ

Hours

M-F: 8am-10pm S-S: 8am – 10pm

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